Terms and conditions

These Terms and Conditions ("Agreement" or "Terms") govern your use of our online gaming services (the "Service"). We are SpinShake Casino, a company incorporated under the laws with its registered office. Our license to operate is issued by the UK Gambling Commission ("UKGC").

LEGAL STATUS

By using the Service, you acknowledge that: (a) You are 18 years or older and capable of forming a binding contract. (b) Your use of the Service does not violate any applicable law or regulation in your jurisdiction.

REGISTRATION AND LOGIN PROCESS

To use the Service, you must register by providing us with certain information about yourself (the "Registration Process"). We reserve the right to refuse registration or close an account at our discretion.

(a) Upon registration, we will provide you with a username and password. (b) You are responsible for maintaining the confidentiality of your login credentials and are solely responsible for all use of the Service under these details.

GAMES AND SOFTWARE PROVIDERS

The games offered by us (the "Games") are provided by various third-party software providers, including but not limited to NetEnt, Pragmatic Play, Evolution, and Big Time Gaming ("Providers").

(a) The Providers' terms and conditions may be found on their respective websites. (b) We reserve the right to add or remove Games from our platform at any time without notice.

BONUSES AND PROMOTIONS

We offer various bonuses and promotions (the "Bonuses") subject to these Terms and Conditions, including but not limited to welcome bonuses and loyalty rewards.

(a) Bonuses are non-cashable and will be deducted from your account when you withdraw. (b) You must satisfy the wagering requirements for each Bonus as stated in the terms of that specific promotion.

VIP AND/OR LOYALTY PROGRAM

Our VIP program (the "Program") is designed to reward our loyal customers with additional benefits, including cashback and personal management.

(a) Membership to the Program is determined by your account level, which will be allocated based on a points system. (b) Points can be redeemed for cash or Free Spins in accordance with the Program's rules.

PAYMENT METHODS AND BANKING TERMS

We offer various payment methods (the "Payment Methods") that enable you to deposit and withdraw funds from your account.

(a) The following Payment Methods are available: Visa, MasterCard, PayPal, Skrill, and MuchBetter. (b) We reserve the right to restrict or refuse any Payment Method at our discretion.

KEY TERMS AND CONDITIONS

The following terms govern all transactions on the Service:

(a) All deposits must be made in pounds sterling (£). (b) The minimum withdrawal amount is £10 and the maximum weekly limit is £7,000. (c) Any bonus winnings are subject to a wagering requirement of 40 times the bonus value.

SECURITY AND FAIR PLAY

We employ various security measures to protect your account information, including but not limited to: (a) SSL encryption standards (256-bit by Cloudflare). (b) The UKGC has certified our Random Number Generator ("RNG") as secure and fair. (c) We work with third-party auditors such as eCOGRA to ensure fairness and transparency in all Games.

SUPPORT

We are committed to providing exceptional customer support through various channels, including live chat (available between 08:00-24:00 CET), email, and phone.

RESPONSIBLE GAMBLING FEATURES

To promote responsible gaming practices, we offer the following features:

(a) Reality checks. (b) Deposit limits. (c) Timeouts (between 24 hours to six weeks). (d) Permanent self-exclusion. (e) Links to support organizations such as GamCare, GamStop, and BeGambleAware.

ADVANTAGES AND DISADVANTAGES

By using the Service, you acknowledge that: (a) We are licensed by the UKGC, which provides a secure gaming environment for our players. (b) Our platform offers over 2,000 Games from top Providers, including NetEnt, Pragmatic Play, and Evolution. (c) We have fast payout times with no fees.

You also agree to be aware of the following potential disadvantages:

(a) No dedicated mobile app available. (b) Some Payment Methods may not be supported. (c) Certain jurisdictions are restricted due to local laws or regulations.

GENERAL CASINO INFORMATION

Our platform was launched and is operated by SpinShake Casino (AG Communications Limited), a company incorporated under the laws.

(a) Our website supports multiple languages, including English, German, Finnish, Norwegian. (b) We welcome players from most EU countries, subject to applicable regulations.

GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to these Terms shall be resolved through binding arbitration as per the Arbitration Rules of London Court of International Arbitration ("LCIA").

ACKNOWLEDGMENT

By using our Service, you acknowledge that you have read, understood, and agree to abide by all terms and conditions outlined above.